Getting the most from the portal
The portal is the fastest way to communicate with MERP about your case. You can securely submit information, receive updates, and track your case from one place without mailing documents or waiting on the phone.
Tips for using the portal
- Respond as soon as possible to requests for information or documents.
- Keep copies of anything you upload for your records.
- Review your case status periodically for updates or new requests.
- Read all messages carefully and respond by any stated deadlines.
- Update your contact information if your mailing address, email, or phone number changes.
Need additional assistance?
If you're unsure what information is being requested or cannot locate a document, contact MERP before your response deadline. Staff can explain what is needed and discuss available options.
User guidance
Choose the option that best describes you:
- Estate Representative or Family Member — You are handling the case for yourself or a loved one.
- Attorney or Legal Representative — You represent an estate or individual.
- Organization or Business — You work for an organization that handles MERP requests.
- One-Time Request Recipient — You received a request from MERP to provide documents.
If none of these seem to fit, contact us and we’ll help you find the right option.
Documents
Required documents vary by case. The notice you received is the best source for the documents MERP needs from you.
Frequently asked questions
Find answers to common questions about MERP notices, deadlines, required documents, hardship requests, exemptions, portal access, and other topics. If you don't find the information you're looking for, contact MERP for assistance.
Contact MERP
Contact MERP if you need help understanding a notice or deciding which online option to use.
